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50755 cursussen van Udemy

Customer Service: How to sell more without advertising

Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they're able not only to retain their existing customers but they also attract..

Doelgroep: This course is designed for owners and managers of small to medium sized enterprises with an existing customer base. Many of the examples used are based on a business to consumer model but are equally..

Duur: 1 uur in totaal     Richtprijs: $19.99     Taal: Engels    

Customer Service: Keep 'em coming back!

Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase..

Doelgroep: Anyone who has any interaction with customers in any business should take this course!..

Duur: 40 minuten totaal     Richtprijs: $49.99     Taal: Engels    

Customer Service: Soft Skills Fundamentals

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangi..

Doelgroep: People starting out in a customer service career will benefit from this course.,First time customer service reps should take this course to prepare themselves for their new job...

Duur: 40 minuten totaal     Richtprijs: $19.99     Taal: Engels    

Customer Success Foundations: Customer Journey Mapping

A Key Tool for Exceeding Expectations and Driving Revenue Growth.Wat je leert: Understand the concept of customer journey mapping and its importance in customer success management. , Identify the different stages of the customer journey, in..

Doelgroep: Voor beginners..

Duur: 1 uur in totaal     Taal: Engels    

Customer Success Manager (CSM) Elite

Accelerate your Customer Success career with actionable strategies you can implement immediately..Wat je leert: How to save 1-2 hours every single day , How to build strategic relationships , How to earn your next promotion..

Doelgroep: Voor gevorderden..

Duur: 1 uur in totaal     Taal: Engels    

Customer Success Manager: Fundamentals to your CSM career

Uzo Akotaobi, Director, Human Resources at Comcast, said:"I took Gustavo's course about Customer Success and found it to be the single most valuable resource I tapped into when pursuing a career in this space. The reason for that is because..

Doelgroep: People looking for a new career in tech or software based companies,Sales people or business professionals looking to switch industries or careers,Professionals with basic knowledge of Customer Succes..

Duur: 2 uur in totaal     Richtprijs: $49.99     Taal: Engels    

Customer Success | How to Actively Engage Your Customers

Deliver an Exceptional Experience.Wat je leert: The objective of this course is to help students learn new ways to more effectively engage their customers. , You will be introduced to The Customer Engagement Value Chain, the 7 walls separat..

Doelgroep: Alle niveaus..

Duur: 1,5 uur in totaal     Taal: Engels    

Customer Success | How to Exceed Your Customers Expectations

Create More Real Value Every Day.Wat je leert: The objective of this course is to help you better understand how to exceed customers expectations by creating more value every day. , Upon course completion, participants will have the knowled..

Doelgroep: Alle niveaus..

Duur: 1 uur in totaal     Taal: Engels    

Customer Success | How to Listen to Today's Customers

Creating a Winning Social Strategy.Wat je leert: The objective of this course is to help participants better understand why companies must listen to their customers by using social media. , Upon course completion, participants will have the..

Doelgroep: Alle niveaus..

Duur: 1 uur in totaal     Taal: Engels    

Customer Success | How to Put Your Customers First

Succeeding in The Age of Me.Wat je leert: The objective of this course is to help equip you with principles and frameworks to confront the new market reality that customers are in charge. Upon course completion, you begin to see current and..

Doelgroep: Alle niveaus..

Duur: 1 uur in totaal     Taal: Engels    

Customer Success | How to Understand Your Customers

Turn Listening into Fantastic Results.Wat je leert: The objective of this course is to equip you with the knowledge to better understand your customers. Upon course completion, you will have a deeper knowledge to help move your organization..

Doelgroep: Voor beginners..

Duur: 1 uur in totaal     Taal: Engels    

Customer Success | Profit from the Power of Your Customers

How to Become a Customer CEO Champion.Wat je leert: The objective of this course is to help participants better understand why companies need to align themselves with the values of their customers. •\tParticipants will be introduced to Ch..

Doelgroep: Alle niveaus..

Duur: 3,5 uur in totaal     Taal: Engels    

Customer Success: Build Cross-Functional Relationships

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership..Wat je leert: Recognize why customer success is best suited to drive cross-functional efforts , Practice strategies to work..

Doelgroep: Alle niveaus..

Duur: 1,5 uur in totaal     Taal: Engels    

Customer Success: How to Reduce Churn and Increase Retention

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention.Wat je leert: You will be able to increase your retention rate , You will reduce your churn rate , Increase your annual rec..

Doelgroep: Voor beginners..

Duur: 1,5 uur in totaal     Taal: Engels    

Customer Success: Working with Upset Customers

Master customer success: proven techniques for dealing with upset customers..Wat je leert: Understand the psychology behind upset customers and how to de-escalate their emotions. , Learn communication strategies for effective interactions w..

Doelgroep: Alle niveaus..

Duur: 2 uur in totaal     Taal: Engels