Overzicht cursussen IT Service Management
Doelgroep: Alle niveaus..
A practical guide to ITIL Capacity & Availability application in reality - some ITIL and business crossover.
Wat je leert: Start up IT services requiring to set up core ITIL services , Understanding of terminologies , Understanding what you need to measure - identifying key services
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Wat je leert: Start up IT services requiring to set up core ITIL services , Understanding of terminologies , Understanding what you need to measure - identifying key services
Doelgroep: Alle niveaus..
Learn how to set up ITIL service management services and optimize their operations including using AI ChatGPT.
Wat je leert: Understand the steps for setting up specific ITIL services , Importance of Policy and how different services have different policy considerations , The practical things you will need to consider when setting up a new service
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Wat je leert: Understand the steps for setting up specific ITIL services , Importance of Policy and how different services have different policy considerations , The practical things you will need to consider when setting up a new service
Doelgroep: Alle niveaus..
A practical guide to operations of an ITIL service / help desk and the things you should do to set these up.
Wat je leert: Understand the basics of a Service Desk , What ITIL says about Service Desk , Understanding logistics of a working Service Desk
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Wat je leert: Understand the basics of a Service Desk , What ITIL says about Service Desk , Understanding logistics of a working Service Desk
Doelgroep: Alle niveaus..
Partner: Udemy
Duur:
1 uur in totaal
Instructeur: Mahmoud Elnady
Complete IT Service Management Course with ManageEngine Technical Demo lab.
Wat je leert: Incident Management , Asset Management , Software Management
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Wat je leert: Incident Management , Asset Management , Software Management
Doelgroep: Alle niveaus..
Partner: Udemy
Duur:
30 vragen
Instructeur: MTF Institute of Management, Technology and Finance
Certified Chief Information Officer (CIO) Certification & Assessment by MTF Institute.
Wat je leert: Assessment , Preparing for exams at other certification centers , Assessment for Individuals and Organizations
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Wat je leert: Assessment , Preparing for exams at other certification centers , Assessment for Individuals and Organizations
Doelgroep: Alle niveaus..
Partner: Udemy
Duur:
5 uur in totaal
Instructeur: Emilio Aguero
The knowledge and expertise you need to know to become an IT manager and develop those skills.
Wat je leert: Moving from a Tech to a Manager , , IT Manager Responsibilities , IT Strategies, Roadmaps, Budgets
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Wat je leert: Moving from a Tech to a Manager , , IT Manager Responsibilities , IT Strategies, Roadmaps, Budgets
Doelgroep: Alle niveaus..
Learn about ITIL 4, ITSM, Concepts of Service Management, the Four Dimensions, Service Value System and Practices..
Wat je leert: Overview of IT Service Management and ITIL , Concepts of Service Management , The Four Dimensions of Service Management
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Wat je leert: Overview of IT Service Management and ITIL , Concepts of Service Management , The Four Dimensions of Service Management
Doelgroep: Those who want to get knowledge on Certification Check your Skill Test while attend this Practice Test..
Partner: Udemy
Duur:
185 vragen
Richtprijs: €144.99
Sample QuestionsQ) What are the two products are included in the Altiris Client Management Suite 7.0? (Select two.) a) Ghost Solution Suite b) Recovery Solution c) Real-Time System Manager d) Wise Package Studio e) Deployment Solution Q) I Application Management component of Inventory Solution allows an administrator to accomplish? a) identil'y the use of applications on a given computer b) manag
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Doelgroep: Those who require a basic understanding of the Information Technology Infrastructure Library framework,Those who want to understand how Information Technology Infrastructure Library can be used to enhance IT service management,IT professionals or oth..
Partner: Udemy
Duur:
209 vragen
Richtprijs: €39.99
Information Technology Infrastructure Library Foundation introduced candidates to the key elements, concepts and terminology found in Information Technology Infrastructure Library Keeping your knowledge and skills up-to-date while Service Management is evolving, is crucial. Certification can proof your knowledge but above all, it gives you a common language. This is especially true with ITIL
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Doelgroep: This is a Service Management Awareness Course (not a Certified ITIL Foundation course). Our main goal is not to get you past the Foundation exam, but instead you'll learn a practical, usable approach to service management that you can directly use in..
Partner: Udemy
Duur:
2,5 uur in totaal
Richtprijs: €199.99
Instructeur: Wilko van de Kamp
This Service Management course teaches you my best practice ITSM approach. As a management consultant, I've completed over fifty ITSM implementations around the world. This course gives you the theory behind industry standard service management processes. I'll also equip you with a practical context to apply these skills in your career. You'll be able to implement and improve service management pr
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Doelgroep: Project Managers,Project Executives/ Engineers,ITSM ( IT Service Management) Professionals,IT Support and Leads,ITSM practitioners managing the operation of IT-enabled digital products and services, and those responsible for the end-to-end delivery,..
Partner: Udemy
Duur:
5 uur in totaal
Richtprijs: €104.99
This course provides those are professional, to support professional who already working in Information Technology service management with an understanding of how to integrate a series of steps that an organization uses to implement Solutions that provide a continuous flow of value to a customer.To IT-enabled products and services, and relevant application methods. It gives them an understanding
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Doelgroep: Designed for: - Individuals who require a high level appreciation of the Service Management framework and how it may be used to enhance the quality of IT service management within an organization.,- IT professionals that are working within an organiz..
Partner: Udemy
Duur:
32 minuten totaal
Richtprijs: €49.99
Instructeur: SkillSolve Training
Service Management - Introduction
Accredited Course, Helps you get acquainted and become an infomed member of your IT / Service Management environment.This introduction course is a first step in preparing you for an internationally recognised qualification in Service Management such as ITIL®.It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business
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Accredited Course, Helps you get acquainted and become an infomed member of your IT / Service Management environment.This introduction course is a first step in preparing you for an internationally recognised qualification in Service Management such as ITIL®.It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business
Doelgroep: Students who require a basic understanding of the IT Service Management methodology.,Students who want to take and pass the IT Service Management certification exams on the first try,Students who want to understand how the IT Service Management Metho..
Partner: Udemy
Duur:
2 uur in totaal
Richtprijs: €194.99
Instructeur: Dr. Chris Mall • 35,000+ Students Worldwide
**** This course is a preparation of IT Service Management for students seeking for IT Service Management awareness. ****
The ‘Information Technology Infrastructure Library’ is a series of processes for refining and improving an IT service lifecycle. It helps to boost the capabilities of organizations, processes and people, ensuring that when changes to technolo
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The ‘Information Technology Infrastructure Library’ is a series of processes for refining and improving an IT service lifecycle. It helps to boost the capabilities of organizations, processes and people, ensuring that when changes to technolo
Doelgroep: Anyone looking to gain an understanding of the Service Level Management and its practical application in the business environment...
Partner: Udemy
Duur:
2,5 uur in totaal
Richtprijs: €49.99
Instructeur: The Art Of Service
Service-level management assures that the internal IT support-providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) are in place. The process involves assessing the impact of change on service quality and SLAs. The Service Level Management Program provides a comprehensive overview of the major concepts and processes involved with Se
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Doelgroep: IT managers,CIO,IT support staff,Help Desk staff,Business customers,IT service users,System administrators,IT engineers,IT developers..
Partner: Udemy
Duur:
1 uur in totaal
Richtprijs: €39.99
Instructeur: Danil Dintsis
Learn to deliver business value by IT services!This course is for both business and IT managers. The course main goal is to deliver the best IT management practices, and help both IT and business managers create business value by using IT services.Enroll now and improve your knowledge and skills in:- develop IT strategy;- define IT services portfolio;- provide IT/business analysis, - create p
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Doelgroep: Individuals interested in a career in IT Audit, Compliance, GRC, and Cybersecurity..
Partner: Udemy
Duur:
2 uur in totaal
Richtprijs: €19.99
This course is for those that are interested in a career in IT Audit, Compliance, Governance, Risk and Controls (GRC), or Cybersecurity. This course teaches the foundational principles that are needed for a successful career in the IT Audit and Compliance field. This is a beginner level course for those that are new to IT Audit. However, the course is also valuable for those looking to refre
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Doelgroep: Those looking to pass the well-known IT service management ( ITSM ) foundation exams,Those looking for understanding the basics of IT service management ( ITSM )..
Partner: Udemy
Duur:
400 vragen
Richtprijs: €39.99
IT Service Management (ITSM) Question Bank400 high quality and verified IT Service Management (ITSM) questions with no duplications , distributed over 6 practice testsThis question bank prepares you to clear most well-known IT Service Management (ITSM) official certification examsFor more details, information about the available international exams, course coupons, and official exam
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Doelgroep: Any Student or Staff..
Partner: Udemy
Duur:
1 uur in totaal
Richtprijs: €19.99
Instructeur: Juan Sebastian Garcia
The course material is based on the ITILv3 and Service Desk best practices, Service Desk Departments within the organization, and also my 20 years of experience as an IT professional. In this course You learn a lot of details to understand and make any Service Desk/Helpdesk performance better.You learn Incident and Request classification, specific features of performing major Incident resolving. W
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Doelgroep: If you are newly promoted / hired as an IT Manager this course is for you!,If you are working in the IT arena as an engineer, architect, developer, or an administrator and are looking to stand out from the crowd by understanding the concerns of IT m..
Welcome to the world's first and only Udemy 101 level course on management of the information technology data center. This course will provide you with a clear, practical, and organized learning journey. You will learn the key data center management principles that many novice managers are unaware of and thus soon tarnish their reputation in todays complex, uncertain and rapidly-changing world of
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Doelgroep: Students who require a basic understanding of the ITIL framework,Students who want to understand how the ITIL framework can be used to enhance IT service management within their organizations,IT professionals or others working within an organization..
Partner: Udemy
Duur:
2 uur in totaal
Richtprijs: €49.99
Instructeur: Jason Dion • 1.8 Million+ Enrollments Worldwide
The Information Technology Infrastructure Library (ITIL®) framework has become the standard in IT Service Management across the globe. ITIL helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operation
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Doelgroep: IT Service Management Foundation is designed for professionals who play a role in the processes of IT service management and who are interested in the broader scope of the IT service management system...
Partner: Udemy
Duur:
116 vragen
Richtprijs: €19.99
IT Service Management Foundation tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2011. **** This course does not content the study material. This course contains 116 questions *
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Doelgroep: Service management practitioners,ISO consultants,Management system auditors,Professionals looking to certify their competence in Service management,Anyone interested in improving services and delivering value to customers..
Partner: Udemy
Duur:
3,5 uur in totaal
Richtprijs: €44.99
Instructeur: Cristian Vlad Lupa, RIGCERT
The purpose of the course is to facilitate the understanding of the requirements for a Service management system as they are formulated by the international standard ISO/IEC 20000-1:2018.The structure of the course follows the requirements of the standard and includes:- an introductive part that discusses the definition of a Service management system and general aspects about ISO/IEC 20000 se
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