Ontdek op deze pagina een uitgebreid aanbod van cursussen over klantenservice, ideaal voor iedereen die wil leren hoe ze uitzonderlijke klantenservice kunnen bieden die leidt tot verhoogde klanttevredenheid en loyaliteit. Of je nu een front-line medewerker bent die direct met klanten werkt of een leidinggevende die klantenservicestrategieën wil verbeteren, onze cursussen bieden de essentiële communicatievaardigheden en praktische inzichten die je nodig hebt.
Je vindt hier cursussen die je leren over de principes van uitstekende klantenservice, inclusief hoe effectief te communiceren, te luisteren, en te reageren op klantbehoeften. Leer alles over het hanteren van moeilijke situaties, het oplossen van klachten, en het gebruiken van klantfeedback om diensten te verbeteren. Deze cursussen bieden ook diepgaande kennis over het gebruik van technologieën zoals CRM-systemen (Customer Relationship Management) en digitale communicatietools die helpen bij het beheren van klantrelaties.
Of je doel nu is om je persoonlijke vaardigheden te verbeteren, de klanttevredenheid binnen je organisatie te verhogen, of effectieve klantenserviceteams te leiden, onze cursussen bieden praktische begeleiding en deskundige instructies. Je leert van ervaren klantenserviceprofessionals die hun expertise delen door middel van interactieve lessen, rollenspellen, en real-world case studies.
Onze cursussen in klantenservice zijn toegankelijk voor deelnemers van alle professionele niveaus en bieden flexibele leertrajecten die kunnen worden aangepast aan jouw specifieke professionele doelen en operationele behoeften. Aanvullende bronnen zoals toegang tot online forums, voortdurende professionele ondersteuning, en updates over de nieuwste trends in klantenservice kunnen je leerervaring verder verrijken en je voorbereiden op succes in de dynamische wereld van klantinteracties.
Overzicht cursussen Klantenservice
Doelgroep: Alle niveaus..
Partner: Udemy
Duur:
2 uur in totaal
Instructeur: Expert Academy
Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service.
Wat je leert: What customer experience means , What brand personality means , Common mistakes businesses make
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Wat je leert: What customer experience means , What brand personality means , Common mistakes businesses make
Doelgroep: Alle niveaus..
Partner: Udemy
Duur:
1,5 uur in totaal
Instructeur: Gustavo Escobar Henríquez
Learn how to deal with difficult customers | Master customer relationship management | Gain conflict management skills.
Wat je leert: How to deal with difficult customers. , Conflict management skills for customer service. , You will learn the ECA method, which will give you the soft skills and the strategy that you need to manage demanding customers
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Wat je leert: How to deal with difficult customers. , Conflict management skills for customer service. , You will learn the ECA method, which will give you the soft skills and the strategy that you need to manage demanding customers
Doelgroep: Voor beginners..
Partner: Udemy
Duur:
1 uur in totaal
Instructeur: Jenny Dempsey
Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more..
Wat je leert: Discover the impact of your role in customer service , Differentiate between customer service, customer experience, and internal customer service , Use problem solving skills to resolve customer issues with ease
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Wat je leert: Discover the impact of your role in customer service , Differentiate between customer service, customer experience, and internal customer service , Use problem solving skills to resolve customer issues with ease
Doelgroep: Alle niveaus..
Partner: Udemy
Duur:
2,5 uur in totaal
Instructeur: Viktoriya Kurganska
Soft Skills Training | Social Skills | Business Etiquette | Business English | Customer Service Training.
Wat je leert: Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business. , Exceed customer expectations by creating memorable customer service experiences. , Build rapport with customers to create a relationship of trust.
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Wat je leert: Provide excellent customer service to ensure customer satisfaction, loyalty, and repeat business. , Exceed customer expectations by creating memorable customer service experiences. , Build rapport with customers to create a relationship of trust.
Doelgroep: Alle niveaus..
Partner: Udemy
Duur:
5 uur in totaal
Instructeur: Vasco Patrício
You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers.
Wat je leert: You'll learn how to effectively address and de-escalate conflicts with clients, using appropriate techniques to deal with the person's emotions or complaints , You'll learn how to protect yourself in the middle of harsh client interactions, dealing wit
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Wat je leert: You'll learn how to effectively address and de-escalate conflicts with clients, using appropriate techniques to deal with the person's emotions or complaints , You'll learn how to protect yourself in the middle of harsh client interactions, dealing wit
Doelgroep: Customer Support Professionals,Business Owners,Anyone Wanting to Improve Their Customer Service,People Looking for Jobs in Customer Service..
Partner: Udemy
Duur:
1 hour
Richtprijs: €99.99
Would You Like to Learn How to Get Happy & Satisfied Customers?
Then, You've Come To The Right Place!Customer Service Training | Get Satisfied & Happy Customers is an Online Video Course For Anyone Wanting To Learn How To Give Customer Service People Remember, Talk About & Comes Back to.Inside This Course, You'll learn how to Get Happy & Satisfied Customers.
This Course
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Then, You've Come To The Right Place!Customer Service Training | Get Satisfied & Happy Customers is an Online Video Course For Anyone Wanting To Learn How To Give Customer Service People Remember, Talk About & Comes Back to.Inside This Course, You'll learn how to Get Happy & Satisfied Customers.
This Course
Doelgroep: All levels of participants are encouraged to take this course...
Partner: Udemy
Duur:
3 uur in totaal
Richtprijs: €24.99
There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business. This course covers the following topics: 1. Customer Service Overview
2. What is Customer Service?
3. Why is it More Important Tha
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2. What is Customer Service?
3. Why is it More Important Tha
Doelgroep: Entrepreneurs and small business owners who need to do customer support..
Partner: Udemy
Duur:
3 hours
Richtprijs: €19.99
Instructeur: Alex Genadinik
Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans.Customer service is when you reactively deal with customer problems, delight them, and turn them into raving super-fans.Use customer service and customer experience to create happy customers even if at first you have to deal with upset customers and turn them into supe
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Doelgroep: Anyone looking to gain an understanding of the Customer Service Foundation and its practical application in the business environment...
Partner: Udemy
Duur:
30 minuten totaal
Richtprijs: €49.99
Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics. There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway ha
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Doelgroep: Individuals working in customer-facing roles,Freelancers and business owners who want to impress their customers and stand out from competitors,Managers looking to provide training and improve the performance of their customer support team,Organizati..
Partner: Udemy
Duur:
3,5 uur in totaal
Richtprijs: €199.99
Instructeur: Viktoriya Kurganska
Great customer service is the foundation of any successful business. With the right skills, you have the power to build customer loyalty and create positive service experiences. When you listen and understand your customers' needs and communicate effectively, you can make decisions that benefit the customers and improve your company’s performance.
This course is for you if you wish to:Learn b
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This course is for you if you wish to:Learn b
Doelgroep: Customer Service Representatives, Front Desk Representatives, Business Owners and anyone who interacts with customers as part of their job..
Partner: Udemy
Duur:
1 uur in totaal
Richtprijs: €19.99
We live in an age when it’s become impossible to doubt how important each customer is for a business. This course isn’t about understanding how important customers are for your business, because I’m sure you already know that. It’s about a more delicate subject, namely how to handle those situations when it becomes really hard to put theory into practice, to believe that the customer is
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Doelgroep: Customer Service,Beginner in Customer Service or being interested in joining Customer Service as the career,Looking for a solution to your customer service department,Find a job in customer service,Learn new skills,Get training about customer service..
Partner: Udemy
Duur:
1 uur in totaal
Richtprijs: €19.99
In Customer Service Training Course, you'll learn everything you need to get started with Customer Service such as Definition, Type, the Skillset required to be successful and Customer Service Operation Management. We'll work together discuss the following 4 chapters:1. Customer Service Overview- You will understand the definition, common type of customer service and its importance to the company.
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Doelgroep: Anyone who has to deal with customers; either face to face or via the phone..
Partner: Udemy
Duur:
1 uur in totaal
Richtprijs: €149.99
If you can retain long term customers rather than constantly replacing them with new clients, then it can increase your profit by over 50%.If this is a challenge for you then this course is a must for you and your staff. It doesn't contain hours of needless video content but everything you and your team need to know to build a trusted and sustained relationship with customer
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Doelgroep: Members of support teams that are using Zendesk,Customer Service Representatives that want to learn Zendesk,Small Business owners that want to use Zendesk for their business..
Partner: Udemy
Duur:
2 uur in totaal
Richtprijs: €49.99
If you want to know how to solve tickets in Zendesk and how to work on customer questions efficiently this course is for you. You will learn everything you need to know to use Zendesk as a Customer Service Representative for your current job or your new role.We will start with the basics such as where tickets come from and who sends themThen we'll move to Tickets, all the details about tickets and
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Doelgroep: Business owners,Managers,Anyone interested in Logistics and Supply Chain..
Partner: Udemy
Duur:
5 uur in totaal
Richtprijs: €24.99
Instructeur: Bradley C.
Welcome to this 3 part course where we cover Logistics, Supply Chain and Customer Service. First, we'll start with Logistics where you'll learn the fundamental concepts of logistics and supply chain management. You'll learn how logistics work and the critical skills needed to be successful in this exciting field. Logistics is one of the most important function in business today. Any business that
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Doelgroep: This course is designed for owners and managers of small to medium sized enterprises with an existing customer base. Many of the examples used are based on a business to consumer model but are equally valid for business to business. ,This course is n..
Partner: Udemy
Duur:
1 uur in totaal
Richtprijs: €19.99
Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they're able not only to retain their existing customers but they also attract new ones through word of mouth.In this course you'll learn how to develop a customer-centric strategy and put in place the people, processes and systems to cre
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Doelgroep: Early-career professionals looking to join customer service teams (a great place to start at many companies),Product Teams that recognize the value of constructive customer engagement for rapid product iteration,Entrepreneurs who use social media and..
Partner: Udemy
Duur:
1 uur in totaal
Richtprijs: €104.99
Instructeur: Davis Jones
Version 3, fresh for 2021!5/5 Stars: "This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!" - Mazharul Islam5/5 Stars: "I just loved the format of this presentation. the short segments made it easy for me to complete this course quickly with all the interruptions I usu
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Doelgroep: Anyone who has any interaction with customers in any business should take this course!..
Partner: Udemy
Duur:
40 minuten totaal
Richtprijs: €49.99
Instructeur: The Main Street Entrepreneur
Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business w
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Doelgroep: Anyone looking to improve the experience of their customers,Anyone with an interest in driving a strong customer focus within their organisation,Anyone looking to develop their organisation into an environment that customers want to interact with and..
Partner: Udemy
Duur:
35 minuten totaal
Richtprijs: €29.99
Instructeur: Learoy Tonight
There is no question about the impact great customer service has on an organisation. How to build a customer service strategy will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. To be successful in pro
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Doelgroep: Section Managers or Supervisors who want to improve their customer service skill,The Sole Trader or Entrepreneur looking to make Customer Service their competitive business advantage..
Partner: Udemy
Duur:
1,5 uur in totaal
Richtprijs: €19.99
Instructeur: Symon Stephens
Creating a sustainable competitive advantage in your business or department can be a costly exercise if you focus on products or service rather than delivery.
In this course, Start Improving Customer Service, we take a fundamental look at what makes for good Customer Service, ways to implement a strategy into your team, and how to measure your success.
In this course you will learn:Persona
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In this course, Start Improving Customer Service, we take a fundamental look at what makes for good Customer Service, ways to implement a strategy into your team, and how to measure your success.
In this course you will learn:Persona
Doelgroep: Anyone looking to improve the experience of their customers,Anyone with an interest in driving a strong customer focus within their organisation,Anyone looking to develop their organisation into an environment that customers want to interact with and..
Partner: Udemy
Duur:
1 uur in totaal
Richtprijs: €29.99
Instructeur: Learoy Tonight
There is no question about the impact great customer service has on an organisation. How to understand customers’ needs will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that makes good customer service a truly human endeavour. We see it often – an orga
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Doelgroep: Anyone managing a company or team (now or soon) - whether big or small,Someone who wants to do Customer Care or management in their future career,People looking to grow their sales through customer referrals and repeat business,Businesses looking for..
Partner: Udemy
Duur:
2,5 uur in totaal
Richtprijs: €109.99
Instructeur: Chris Croft
Customer Service: Delight Your Customers with Customer CareMaster Customer Service - delight your customers using great customer care and benefit from lifelong loyalty and referrals
Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You migh
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Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You migh
Doelgroep: People who need to make strategic decisions about how their customer service levels need to be adjusted,Customer service relationship managers,People in the front line of customer service,Everyone involved in relationship development and client acqui..
Partner: Udemy
Duur:
1,5 uur in totaal
Richtprijs: €19.99
Instructeur: Lecturio GmbH
The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) can easily acquire and implement immediately. Furthermore, you will learn how to
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Doelgroep: People starting out in a customer service career will benefit from this course.,First time customer service reps should take this course to prepare themselves for their new job...
Partner: Udemy
Duur:
40 minuten totaal
Richtprijs: €19.99
Instructeur: Samara Wenten
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.
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Doelgroep: De training Professioneel en Klantvriendelijk Telefoneren is bestemd voor iedereen die frequent telefonisch contact heeft met interne en externe klanten..
Partner: Udemy
Duur:
1,5 uur in totaal
Richtprijs: € 89,99
De meest voorkomende manier waarop klanten met uw dienst in contact komen, is ongetwijfeld via de telefoon. Klantvriendelijk de telefoon opnemen is dan ook belangrijk voor het imago van het bedrijf. Slaagt u er in de klant een tevreden gevoel te geven, ook als u hem niet heeft kunnen helpen? En hoe reageert u op klanten die een klacht hebben of agressief worden?
Hoe klanten uw kwaliteit erv
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