Klantenservice is de ondersteuning die u uw klanten biedt - zowel voor als nadat ze uw producten of diensten hebben gekocht en gebruikt - waardoor ze een gemakkelijke en plezierige ervaring met u hebben. Het bieden van geweldige klantenservice is belangrijk als u klanten wilt behouden en uw bedrijf wilt laten groeien. De huidige klantenservice gaat veel verder dan de traditionele telefonische ondersteuningsmedewerker. Het is beschikbaar via e-mail, internet, sms en sociale media. Veel bedrijven bieden ook selfservice-ondersteuning, zodat klanten dag en nacht hun eigen antwoorden kunnen vinden. Klantenservice is meer dan alleen antwoorden geven; het is een belangrijk onderdeel van de belofte die uw merk aan zijn klanten doet.
Waarom is klantenservice belangrijk voor het succes van uw bedrijf?
Klantenservice is essentieel om effectief te kunnen concurreren.
In het verleden kozen mensen met welke bedrijven ze zaken deden op basis van prijs of het aangeboden product of de aangeboden dienst, maar tegenwoordig is de algehele ervaring vaak de drijfveer.
"89% van de bedrijven verwacht nu vooral te concurreren op basis van klantervaring."
- GARTNER ONDERZOEK
Geweldige klantenondersteuning zorgt voor een geweldige klantervaring, vooral wanneer uw ondersteuningsteam verder gaat dan alleen reageren op problemen en anticiperen op de problemen van klanten. Wanneer ondersteuningsmedewerkers in staat zijn om verder te gaan dan met klanten, of een helpdeskoplossing hebben waarmee ze gemakkelijk relevante services kunnen upsellen of cross-verkopen, kunnen ze winnende ervaringen creëren waarmee u zich onderscheidt van de concurrentie.
Overzicht cursussen Klantenservice
Doelgroep: De training Professioneel en Klantvriendelijk Telefoneren is bestemd voor iedereen die frequent telefonisch contact heeft met interne en externe klanten..
Bedrijf: Udemy
Duur:
1,5 uur in totaal
Richtprijs: € 89,99
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Doelgroep: People starting out in a customer service career will benefit from this course.,First time customer service reps should take this course to prepare themselves for their new job...
Bedrijf: Udemy
Duur:
40 minuten totaal
Richtprijs: €19.99
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Doelgroep: People who need to make strategic decisions about how their customer service levels need to be adjusted,Customer service relationship managers,People in the front line of customer service,Everyone inv..
Bedrijf: Udemy
Duur:
1,5 uur in totaal
Richtprijs: €19.99
The course is aimed at providing you with the opportunity to enhance your people skills in a way that will truly differentiate you from the competition. We will explore different models of high quality customer service, strategies to improve your skillsets, and tactics that your customer service representatives (CSRs) ..
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Doelgroep: Anyone managing a company or team (now or soon) - whether big or small,Someone who wants to do Customer Care or management in their future career,People looking to grow their sales through customer re..
Bedrijf: Udemy
Duur:
2,5 uur in totaal
Richtprijs: €109.99
Customer Service: Delight Your Customers with Customer CareMaster Customer Service - delight your customers using great customer care and benefit from lifelong loyalty and referralsDo your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a compe..
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Doelgroep: Anyone looking to improve the experience of their customers,Anyone with an interest in driving a strong customer focus within their organisation,Anyone looking to develop their organisation into an en..
Bedrijf: Udemy
Duur:
1 uur in totaal
Richtprijs: €29.99
There is no question about the impact great customer service has on an organisation. How to understand customers’ needs will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this that ..
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Doelgroep: Section Managers or Supervisors who want to improve their customer service skill,The Sole Trader or Entrepreneur looking to make Customer Service their competitive business advantage..
Bedrijf: Udemy
Duur:
1,5 uur in totaal
Richtprijs: €19.99
Creating a sustainable competitive advantage in your business or department can be a costly exercise if you focus on products or service rather than delivery. In this course, Start Improving Customer Service, we take a fundamental look at what makes for good Customer Service, ways to implement a strategy into your team..
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Doelgroep: Anyone looking to improve the experience of their customers,Anyone with an interest in driving a strong customer focus within their organisation,Anyone looking to develop their organisation into an en..
Bedrijf: Udemy
Duur:
35 minuten totaal
Richtprijs: €29.99
There is no question about the impact great customer service has on an organisation. How to build a customer service strategy will give you the tools to make a connection and build a relationship with your customer base. Today we may be providing a service, tomorrow we may be a receiving one; it is the beauty of this t..
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Doelgroep: Anyone who has any interaction with customers in any business should take this course!..
Bedrijf: Udemy
Duur:
40 minuten totaal
Richtprijs: €49.99
Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treate..
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Doelgroep: Early-career professionals looking to join customer service teams (a great place to start at many companies),Product Teams that recognize the value of constructive customer engagement for rapid produc..
Bedrijf: Udemy
Duur:
1 uur in totaal
Richtprijs: €104.99
Version 3, fresh for 2021!5/5 Stars: "This course has been an amazing experience for me because it helps me to learn new ways to provide better support. Thanks for all the lessons, you are a great teacher!" - Mazharul Islam5/5 Stars: "I just loved the format of this presentation. the short segments made..
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Doelgroep: This course is designed for owners and managers of small to medium sized enterprises with an existing customer base. Many of the examples used are based on a business to consumer model but are equally..
Bedrijf: Udemy
Duur:
1 uur in totaal
Richtprijs: €19.99
Most businesses concentrate all their marking effort on attracting new customers, but smart businesses focus on providing a customer experience so fantastic that they're able not only to retain their existing customers but they also attract new ones through word of mouth.In this course you'll learn how to develop a cus..
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Doelgroep: Business owners,Managers,Anyone interested in Logistics and Supply Chain..
Bedrijf: Udemy
Duur:
5 uur in totaal
Richtprijs: €24.99
Welcome to this 3 part course where we cover Logistics, Supply Chain and Customer Service. First, we'll start with Logistics where you'll learn the fundamental concepts of logistics and supply chain management. You'll learn how logistics work and the critical skills needed to be successful in this exciting field. Logis..
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Doelgroep: Members of support teams that are using Zendesk,Customer Service Representatives that want to learn Zendesk,Small Business owners that want to use Zendesk for their business..
Bedrijf: Udemy
Duur:
2 uur in totaal
Richtprijs: €49.99
If you want to know how to solve tickets in Zendesk and how to work on customer questions efficiently this course is for you. You will learn everything you need to know to use Zendesk as a Customer Service Representative for your current job or your new role.We will start with the basics such as where tickets come from..
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Doelgroep: Anyone who has to deal with customers; either face to face or via the phone..
Bedrijf: Udemy
Duur:
1 uur in totaal
Richtprijs: €149.99
If you can retain long term customers rather than constantly replacing them with new clients, then it can increase your profit by over 50%.If this is a challenge for you then this course is a must for you and your staff. It doesn't contain hours of needless video content but everything you and yo..
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Doelgroep: Customer Service,Beginner in Customer Service or being interested in joining Customer Service as the career,Looking for a solution to your customer service department,Find a job in customer service,Le..
Bedrijf: Udemy
Duur:
1 uur in totaal
Richtprijs: €19.99
In Customer Service Training Course, you'll learn everything you need to get started with Customer Service such as Definition, Type, the Skillset required to be successful and Customer Service Operation Management. We'll work together discuss the following 4 chapters:1. Customer Service Overview- You will understand th..
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Doelgroep: Customer Service Representatives, Front Desk Representatives, Business Owners and anyone who interacts with customers as part of their job..
Bedrijf: Udemy
Duur:
1 uur in totaal
Richtprijs: €19.99
We live in an age when it’s become impossible to doubt how important each customer is for a business. This course isn’t about understanding how important customers are for your business, because I’m sure you already know that. It’s about a more delicate subject, namely how to handle those situations when it ..
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Doelgroep: Individuals working in customer-facing roles,Freelancers and business owners who want to impress their customers and stand out from competitors,Managers looking to provide training and improve the per..
Bedrijf: Udemy
Duur:
3,5 uur in totaal
Richtprijs: €199.99
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Doelgroep: Anyone looking to gain an understanding of the Customer Service Foundation and its practical application in the business environment...
Bedrijf: Udemy
Duur:
30 minuten totaal
Richtprijs: €49.99
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Doelgroep: All levels of participants are encouraged to take this course...
Bedrijf: Udemy
Duur:
3 uur in totaal
Richtprijs: €24.99
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Doelgroep: Customer Support Professionals,Business Owners,Anyone Wanting to Improve Their Customer Service,People Looking for Jobs in Customer Service..
Bedrijf: Udemy
Duur:
1 hour
Richtprijs: €99.99
Would You Like to Learn How to Get Happy & Satisfied Customers?Then, You've Come To The Right Place!Customer Service Training | Get Satisfied & Happy Customers is an Online Video Course For Anyone Wanting To Learn How To Give Customer Service People Remember, Talk About & Comes Back to.Inside This Cour..
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