Een moeilijk gesprek is elke situatie waarin de behoeften / wensen, meningen of percepties van de betrokken partijen divers zijn, met sterke gevoelens en emoties. Gewoonlijk is de reden achter zulke sterke gevoelens en emoties dat ze veel op het spel staan en bang zijn voor de gevolgen, zoals een conflict.
Het vermogen van een persoon om in dergelijke omstandigheden met zijn emoties om te gaan en informatie op een uiterst gevoelige manier over te brengen, wordt zijn vaardigheid genoemd om moeilijke gesprekken te beheren. Dergelijke gesprekken vinden meestal plaats en moeten één op één worden beheerd.
Waarom is het belangrijk om een moeilijk gesprek te leiden?
De vaardigheden om moeilijke gesprekken te beheren zijn een integraal onderdeel geworden van het succes van elke werknemer, manager, afdeling en organisatie als geheel. Het vermijden van dergelijke moeilijke gesprekken kan op korte termijn troost bieden, maar het kan het bedrijf blijvende schade toebrengen. Dit komt omdat de resulterende dure conflicten energie verbruiken, teamwerk vernietigen en creativiteit tenietdoen.
Wanneer moeilijke gesprekken echter goed worden beheerd, worden moeilijke feedback gemakkelijk gegeven en wordt leren binnen een organisatie mogelijk gemaakt, worden zowel de productiviteit als de samenwerking verbeterd, wordt de stress voor zichzelf en voor anderen verminderd om het moreel dienovereenkomstig en dus beter te verhogen. beslissingen worden genomen. Het belangrijkste van alles is dat het beheren van moeilijke gesprekken ons helpt om gezonde persoonlijke en zakelijke relaties op te bouwen en te behouden.
Overzicht cursussen Moeilijke gesprekken
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Bedrijf: Udemy
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Learn the basic concepts, skills and mindsets for holding talks about difficult or tough topics. Many managers fear holding these talks, yet they are essential to your success as a leader. This course will take you step-by-step through a talk with practical examples and proven advice. Learn to Master the Preparation, P..
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Doelgroep: Anyone who wants to get better at having difficult conversations,Anyone who feels uncomfortable discussing issues with another person,Anyone who has a fear of conflict and would like to become more co..
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1 uur in totaal
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If you want to effectively communicate with your co-workers, employees, boss, family and friends, then this is course for you! Communication Fundamentals: Master Difficult Conversations introduces you to the key tools and know-how that you need to effectively communicate in order to build stronger r..
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Doelgroep: Leaders, managers or human resources professionals who want to address difficult conversations professionally,Anyone who wants to handle challenging issues in the work place in a way that avoids confl..
Bedrijf: Udemy
Duur:
1,5 uur in totaal
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+++++++++++++++++++++++++++++++++++++++++++++++We are top Udemy instructors in the personal development category. Our courses have been taken by over 300,000+ happy students from 195 countries.We have a thriving community in the course and we are actively involved and answer questions within 24h.++++++++++++++++++..
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Doelgroep: 1: New Managers, Team Leaders and Supervisors - anyone who has people management responsibilities and wants to be sure they manage difficult conversations well ,2: Anyone who is aspiring to Leadership..
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1 uur in totaal
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Most people enjoy good relationships at work, most of the time. However, even in the best workplace, with the best managers and employees, issues arise and problems can occur. This course will help to prepare you for a difficult conversation in the workplace, and provide practical tips on how to ha..
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Doelgroep: Those wanting to learn to easily and calmly deal with Games Players using assertiveness, honesty and disarming techniques,People aiming to feel happy, confident and in control even in difficult relati..
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Overcoming Difficult People - Assertiveness with Games PlayersRegain control over Difficult People - a practical approach to using assertiveness when dealing with Games PlayersDo you have difficult people in your life? People who make you feel insecure, angry, or undermined? People who you seemingly can’t ever say th..
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Doelgroep: Anyone who wants to learn to navigate difficult conversations with grace and achieve more productive results..
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Whether we’re dealing with an under-performing employee, disagreeing with our partner, or negotiating with a difficult client, we attempt or avoid difficult conversations every day. No matter how competent or experienced we are, we all have conversations that cause anxiety and frustration. This is particularly true f..
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Doelgroep: Anyone who wants to learn about how to approach a conversation that may be challenging and ensure that it reaches a positive and constructive conclusion.,The course will be of particular interest to m..
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Having the skills and confidence to handle difficult conversations with staff is an essential part of being an effective manager. This course aims to remove the fear factor from difficult conversations and show how the right approach can help turn that tough talk into a constructive dialogue. It could be addressing som..
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Doelgroep: Less experienced managers working in a corporate setting who need guidance on giving difficult feedback to their direct reports,Entry to mid-level individual contributors looking to improve the way th..
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Duur:
2 uur in totaal
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You know the feeling: you have something difficult you want to say to a colleague or friend. But you’re worried about how they’ll react, figure, “Why rock the boat?,” and talk yourself out of it. You attempt to ignore it, but of course, nothing changes, and you find yourself dwelling on what it is you want to t..
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Doelgroep: Anyone who would like to improve the way they deal with difficult conversations,Professionals who are involved in client facing roles,Sales people looking increase their success rate..
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Duur:
30 minuten totaal
Richtprijs: €99.99
From time to time many of us will face conversations which we anticipate will be difficult and which we may feel ill-equipped to handle. We may also occasionally be involved in amicable conversations that suddenly turn sour. Having the knowledge and confidence to deal with these situations can ..
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Doelgroep: Anyone who struggles with Difficult Conversations,Anyone who is currently or looking to be a leader within their business,Anyone looking to take their career to the next level..
Bedrijf: Udemy
Duur:
40 minuten totaal
Richtprijs: €19.99
Have your ever thought I really wish I could be better at having difficult conversations it really would help relieve some of the stress around them. I would be able to go to work knowing that I can handle all the difficult conversations that come my way. Well then look no further the course Succeeding with Difficult C..
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Doelgroep: Anyone who manages or supervises people,Owners of small business,Leaders who have to deal with difficult employees..
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Duur:
1,5 uur in totaal
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Many leaders, managers, and supervisors do a poor job of giving feedback or confronting problem performance or behavior. Doing so is challenging and it often seems easier to ignore or side-step sensitive issues hoping they’ll go away. Unfortunately they don’t. Problems fester and the difficult people who fail ..
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2 uur in totaal
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While a lot of courses teach you what to say and how to behave with difficult people and when handling conflict, this course also addresses the most critical part: your mindset. Without first changing your mindset and attitudes, any new skills will simply melt under the pressure of a conflict situation or when handling..
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Doelgroep: This is for people who want to be bale to handle difficult conversations well so they get the results they want while building or maintaining a good relationship with the other person...
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Duur:
2,5 uur in totaal
Richtprijs: €49.99
Updated May 2017Difficult conversations are a part of life. You have them. We all have them. They are the conversations you don’t want to have, but that you must have. They are talking with someone about something they did or said that upset you, or something you did or said that upset them. These conversations are d..
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*******************************************************************************************************30 day money back guarantee. Life time access to all the content in this course. Free bi-weekly video conferences. Ongoing course content development. Communityforum. My commitment and passion is for your success. I a..
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The bully boss... The ineffective, disorganised boss... The over-promoted, confrontational boss... The unpredictable, Machiavellian boss... On this course, you'll learn how to deal with these four types of nightmare boss. You'll also learn:Techniques and skills for managing upHow to get into the right mindset to deal w..
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Post Completion of this course you will be able to:1.Step up to crucial conversations-and handle them well- by learning to influence virtually every domain of your life2.Improve yourself by asking what crucial conversation to hold and if you should hold it3.Establish a good climate by being completely-informed with a g..
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