Overzicht cursussen ISO/IEC 20000
Doelgroep: Service management practitioners,ISO consultants,Management system auditors,Professionals looking to certify their competence in Service management,Anyone interested in improving services and deliveri..
Bedrijf: Udemy
Duur:
3,5 uur in totaal
Richtprijs: €44.99
The purpose of the course is to facilitate the understanding of the requirements for a Service management system as they are formulated by the international standard ISO/IEC 20000-1:2018.The structure of the course follows the requirements of the standard and includes:- an introductive part that discusses the definitio..
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Doelgroep: Anyone who is preparing for ISO/IEC 20000 - ITSM Certification Exam..
Bedrijf: Udemy
Duur:
120 vragen
Richtprijs: €19.99
ISO/IEC 20000 is recognized as the first international standard for IT service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The standard includes two main parts which enable IT service providers to identify meth..
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Doelgroep: IT Service Management Foundation is designed for professionals who play a role in the processes of IT service management and who are interested in the broader scope of the IT service management system..
Bedrijf: Udemy
Duur:
116 vragen
Richtprijs: €19.99
IT Service Management Foundation tests a candidate’s fundamental knowledge of key information and concepts of ITSM. The emphasis is placed on the service management system (SMS) and service management processes. Specifically the core concepts and basic terminology of ITSM based on ISO/IEC 20000:2011. **** This course..
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