Customer Experience Design: Delight and Attract More Clients - Udemy

Every social media post, landing page, product, service or process you spent countless hours creating can, and should, be designed.

Nowadays it's not about you. It's not about the product you sell or the service you offer. It's the client experience you deliver what really matters.

So, why design experiences in the first place?

• 54% greater return on investment

• 24% increase in positive social media mentions

• 3.5x increase in revenue from customer referrals

• 18x faster average sales cycles

And these are just some of the facts taken from a recent study of the world's leading customer experience service company.

These facts mean that businesses that design customer experiences and map their clients journey are bound to stay ahead of the game.

I know this to be true. I've been creating and consulting on experience design for over 5 years now and it can impact literally EVERY area of your business.

If you want to create:

• Better learning experiences

• Value-packed digital products

• Online services that delight

• Comprehensive support processes

...then this is the course you need to take.

I'll show you how to integrate the most relevant design processes with your marketing strategy so you can turn your business from a product-based one into a client-based one.

I'll show you exactly the big and little tweaks you can apply right away to turn strangers into clients and clients into raving fans.